At Richard Pokies, we're committed to providing you with top-notch customer support and assistance whenever you need it. Whether you have a question about our games, need help with an issue, or want to learn more about responsible gambling practices, we've got you covered.
Our dedicated team of experts is available 24/7 through live chat support to ensure that your concerns are addressed promptly and efficiently. You can also reach out to us via email for any further assistance or queries.
Our live chat feature allows you to interact directly with our customer support team in real-time. We aim to respond to your questions and concerns within 28-30 seconds, even during off-peak hours.
Our team will be happy to assist you with any queries or concerns.
For frequently asked questions (FAQs), our help-centre is available for your convenience. Simply click on the "Help Centre" tab located at the top of every page, where you'll find detailed information about various topics related to gameplay, bonuses, account management, and more.
If you or someone you know is experiencing problems with responsible gaming practices, please don't hesitate to reach out. We have a dedicated team available to provide support and assistance for issues such as setting deposit limits, taking temporary time-outs, or applying permanent self-exclusion.
For any technical queries or issues related to our website's functionality, games loading speed, or other performance-related matters, please don't hesitate to contact us. Our technical team will do their best to resolve your issue promptly and efficiently.
In the unlikely event of a dispute, we encourage you to reach out directly to our customer support team via live chat or email for assistance with resolving any issues amicably. If necessary, please follow these steps:
Response times may vary based on the volume of incoming queries and the complexity of each issue but we're committed to getting back in touch with you as soon as possible.
If we don't have an immediate answer for you, please be assured that one of our team members will personally review your case within 48-72 hours.
Although support is primarily provided in English, additional language options may include:
